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GuitarElectronics.com
securely accepts online payments from Visa, MasterCard, Discover
Card, and PayPal for both domestic and international orders. |
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When
Paying Pay By Credit Card: |
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Be sure to
accurately enter the address where you receive your credit card
statements. |
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Note: International
credit cards may be subject to additional bank verification. |
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When Paying by Pay By
PayPal: |
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Be sure to use your
PayPal email address when placing a PayPal order. |
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Note: You must follow
the PayPal payment link provided at checkout to complete your payment. |
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Is the
GuitarElectroncis.com Shopping Cart secure? |
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Yes: we have partnered
with Zoovy to integrate industry leading Ecommerce
technology and security into the
GuitarElectronics.com website and shopping cart.
When you proceed to a secure page on our site like
the checkout page. you will see the browser url
starts with https://ssl signifying a secure server
connection. Check your browsers security settings to
view security certificates and other information. |
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Can I
place an order by phone or check an order by phone? |
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No: In order to protect
you financial information and to ensure accuracy of
orders and billing information, we do not take phone
orders or provide support by phone for web sales.
All sales are done through our secure website and
payment gateway. If you have a question about an
order, you can
log in to your account
and get an updated status. If you need further
assistance, Contact Us |
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Can I
have my order shipped to an address other than my
credit card or PayPal billing address? |
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If you paid by Credit
Card: YES. If you paid by PayPal: NO. Credit card
orders may be shipped to an alternate address as
long as the billing address matches the banks
records. To prevent fraud and retain seller
protection all PayPal orders will be shipped to the
address you have listed with PayPal regardless of
what address you enter on your order. This is a
PayPal feature that we can not control. |
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What
if my PayPal account is unverified and/or my address
is unconfirmed? |
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To retain full seller
protection with PayPal, we reserve the right to cancel orders if the
PayPal account is unverified and the street address is unconfirmed. The
decision to approve unverified and/or unconfirmed payments is made based
on the order amount, destination and other factors. The ensure you
PayPal payments go through easily on our site as well as others, we
recommend you log in to your PayPal account and get verified AND
confirmed. |
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Can I
pay for my online order by mail with a Cashiers Check or Money Order?
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YES: To pay for your online
order by mail, select "Cashiers Check or Money Order Prepayment by Mail"
and mail your payment with a copy of the online order conformation page.
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How can I get detailed information
about an online order? |
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You can get detailed
information about a specific order buy
logging in to your account
and clicking on the order number you want
information about. Also be sure to read the Order
Notes for addition information updated by our staff. |
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When I log into my account, what do
the different order statuses mean? |
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Recent-Order
was been received and it waiting to be processed. |
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Pending-Order
is being reviewed for processing. |
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Approved-Order
Payment has been completed and order is ready to ship. |
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Completed-Order
has been billed and shipped. |
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Backordered-One
or more items is on back order |
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Canceled-Order
was canceled by customer or payment was not
successful. |
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Backordered-One
or more items is on back order. |
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� What
if an item I order is out of stock?
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If you paid by Credit Card,
your card will only be charged for the items we have in stock and ship.
When the out of stock item is available, we will bill for that item at
that time and ship ship it free. If you paid by PayPal, We will ship the
items that are in stock and ship the out of stock item when it becomes
available at no additional charge. Note that we can not split PayPal
payments so you will be billed for the entire order at the time of
checkout. You can also Contact Us to
cancel a backordered credit card or PayPal order at any time. (and
receive a refund for the caned item if you paid by PayPal)
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